Who we are:

We’re the Customer Experience (CX) department at Ridestore, and we function as the connection between the customers and the rest of the company. Our job is to create a WOW experience for each person who shops with us and to offer highly individual solutions to any issues, all whilst treating the customers as our friends and having their best interest in mind.
Ridestore is the family-owned, innovative snow-wear e-commerce behind the two brands: DOPE and MONTEC.

We love to embrace change, and have been working digitally and remotely for over a decade. We collaborate internally to build our workflows, and appreciate everyone in the team speaking up to share their thoughts and feedback. By building an efficient and positive work environment, we enable our employees to thrive and to create the best circumstances for themselves.

We’re eager to build a team of individuals for the coming Winter season who all bring their diverse backgrounds with them, and are confident to be themselves within a team of other highly skilled humans.

What the job looks like:

- We work 100% digitally and use a refined set of tools that enable us to work from anywhere.

- The main task is to communicate with our customers, all in writing (LiveChat, Facebook Messenger, Email & Instagram Messages). Alongside this, you’re also responsible for reflecting on both your own and the team's statistics.

- Schedule designed around customer activity, considering team availability. The majority of shifts will be fixed throughout the whole season, the remaining hours will be assigned every two weeks based on availability. We require work on every other weekend. Shift swaps in the team are possible.

- Mainly, you’ll be solving problems for our customers and are free to choose from our extensive toolbox which solution you consider the best in each situation. There are no pre-written responses or strict stipulations on how to solve certain cases.

- You’ll forward customer feedback to our other in-house teams to ensure that our customers are heard, and new customers have a smooth experience in the future.

- You’ll take part in collaborative team talks, 1on1 coaching sessions, and social calls - the time for these is paid for within the 33 hour contract.

Who you are and what we’re looking for:

•  We’re looking for people that add to our team culture with their character and experience, whilst aligning with our core beliefs.
• You’re fluent in English and have a talent for communicating in writing.
• We operate 7 days a week and are seeking individuals with flexible availability who can commit to working 33 hours per week in the CET timezone (NA teammates ET timezone). While you will always have days off, we need you to be available to work on both weekdays and weekends as needed.
• You are available for our mandatory onboarding meetup in our HQ in Gothenburg, Sweden between the intended dates of 27th-31st October 2025 (with optional arrival date of 26th for North American teammates). Attendance is mandatory. All food, travel and accommodation costs are covered by Ridestore 🇸🇪
• You are happy to work in a seasonal set-up from 20th October 2025 to 15th March 2026.

Our ideal applicant would describe themselves as: self-managed, comfortable with a lot of autonomy, curious, an infinite learner, excited to help people, open to giving and receiving feedback, a team player, innovative, and happy to bring their true selves to the job. You don't need to be an expert on technical snow wear yet, we'll make sure to equip you with what you need before speaking with our customers.

What we offer:

• We’re the connection to the heart of the company (the customer), and we love to make both them and our team happy. With this in mind, we’re able to offer an exciting and ever-changing workplace where you can work self-managed, play to your strengths, and thrive in a flexible, trust-based environment built on mutual respect.
  
• A thorough onboarding where you learn everything you need to know, get access to all information & tools needed and get to know your team.
  
• Work with a kick-ass, passionate CX team of international individuals, and highly skilled team members in all sorts of in-house departments (Tech, Production, SEO, Marketing, People & Culture, Finance, Operations, and Logistics).
  
• Support from your Team Coach and experienced team members is available whenever needed.
  
• Fair compensation, including the cost of working from home being considered
  
• Localized payroll set-ups with all the standard local employment benefits (i.e. vacation, sick leave, salary supplements, …)
  
  

Payroll infrastructure:

We want to have the best possible payroll infrastructure for our employees, hence why we don’t work with freelance setups, but hire every employee on local set-ups. We can only offer employment if you’re registered with your main point of residency in one of the following countries (for some countries, state restrictions apply, find the states in which we can offer employment in brackets if applicable):

• 🇦🇹 Austria

• 🇨🇦 Canada (only the following provinces: AB, BC, ON, NB, QC)

• 🇩🇪 Germany (only the following states: BW, BY, BE, BB, HB, HH, MV, NI, NW, SL, ST, SN, SH, TH)

• 🇸🇪 Sweden

• 🇬🇧 UK

• 🇺🇸 USA (only the following states: AZ, UT, WA, IL, PA, CA, TX, WI, MN, CO, OH, NY)

Even though we promote and love working remotely, we have to be compliant with local legislation. We can only employ you if you’re able to commit to our “work from manywhere” rules, which are the following:
→ You will spend 75% of your contract length in the country you’re employed in.
→ You have your bank account, registered address, and social security registration in the country you’re employed in.
→ If you are traveling outside your registration country, you are responsible for checking the relevant rules and regulations and for having the right insurance.

What to expect from the application:

The application process is divided into three stages, with only the best-suited applicants progressing to the next stage.
We estimate a realistic time investment of 4-6 hours.
Stage 1: A quiz to test if our values align.
Stage 2: An assessment to see how you work + a quick audio introduction from your side.
Stage 3: An online interview to get to know each other.

We want a small and diverse team, so we don’t care about your background, what you believe in, how old you are, how you look, or if you're into skiing or chess. Our process is objective, and the most suited person should get the job. That’s why we use tests to help us break human biases, in combination with interviews for you to get to know us and to know you’re the right person for the role and Ridestore.

Key facts summarized before you apply:

• This is a fully remote customer experience role on a 33-hour/week contract set-up.

• The role starts on 20th October 2025 and lasts until 15th March 2026.
  
• You must be available for our mandatory onboarding meetup in our HQ in Gothenburg, Sweden between the intended dates of 27th-31st October 2025 (with optional arrival date of 26th for North American teammates). Attendance is mandatory. All food, travel and accommodation costs are covered by Ridestore 🇸🇪
  
• The main task revolves around helping people with all sorts of questions and ensuring that they have a WOW experience shopping at Ridestore, DOPE, and MONTEC.
  
• You will work together with highly skilled international individuals and are not afraid to bring your opinions and input to the table.
  
• We work in an autonomous and self-managed environment and expect all successful hires to commit to this style of working.
  
• You need to be registered in one of the countries/states we can offer employment in & commit to our “work from manywhere” rules.